Changeset 582

Timestamp:

11/20/09 17:43:50 (4 months ago)

Author:

nadya

Message:

updated bb help with connection issues troubleshooting

Files:

• site/downloads/beta2/blackberry/help.html (modified) (2 diffs)

site/downloads/beta2/blackberry/help.html

@@ -64 +64 @@
   <li><a href="#Switch_profiles">Switch between profiles in your .tel domains</a></li>
   <li><a href="#View_domains">Adjust .tel application settings</a></li>
+  <li><a href="#Connection_issues">Connection issues</a></li>
+  <li><a href="#Other">More settings</a></li>
 </ul>
 <p>Note: after installing the application, you will need to log into your TelFriends account. If you don't have an account in
@@ -119 +121 @@
 <p>Finally, you may need to define the TCP access point to use a direct TCP connection; for that, go to <strong>Options</strong> &gt; <strong>Advanced Options</strong> &gt; <strong>TCP</strong>. </font>On older devices, the TLS setting needs to be configured via <strong>Options</strong> &gt; <strong>Security Options</strong> &gt; <strong>TLS</strong> &gt;  
 <strong>Handheld</strong>.</p>
-<h2>Other Options</h2>
+<h2><a name="Connection_issues"></a>Connection Issues</h2>
+<p>Any  connection issues to the .tel for Blackberry application are usually attributed  to the APN settings of the Blackberry device. If you  experience connection issues check to see if the APN settings on your  Blackberry are enabled. These can usually be found in the Options menu section  of your Blackberry in:</p>
+<ul>
+  <li>Options</li>
+  <li>Advanced Options</li>
+  <li> TCP/IP</li>
+</ul>
+<p>If the APN  setting is not enabled, please enable and retry connecting to the service. If this is  still not successful you may also need to specify the APN username and password  for your carrier. These settings can be found at this third party site by selecting your country  and phone supplier, <a href="http://www.modmyi.com/wiki/index.php/Carrier_APN_Settings" target="_blank">http://www.modmyi.com/wiki/index.php/Carrier_APN_Settings</a>.</p>
+<h2><a name="Other"></a>Other Options</h2>
 <p>From the main menu of the .tel application, you can <strong>access the help </strong>materials,<strong> check for newer versions</strong> of software, or exit. Hitting <strong>Exit</strong> quits the application,  unlike selecting the <strong>back</strong> button, which will 
 leave the application running in the background, this explicitly closes it.</p>